At ParcelSewa, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied — e.g. the product arrives damaged or is not as described — we offer a clear Returns & Refund policy to help you request a return or refund.
You may request a return or refund in the following situations: - The product arrives damaged, defective, or broken during shipping. - The product received is different from what you ordered (wrong product, wrong size/color/variant). - The product is expired, or its packaging is tampered. - The product is not as described on the foreign website (wrong description, missing parts, missing accessories, etc.).
To be eligible for return/refund, the following conditions must be met: - The item must be unused / unopened (unless it's defective). - It must be in the original packaging, with all labels, tags, accessories, manuals, and invoice intact. - You must submit your request within [X] days of delivery. - You must provide proof of purchase (order receipt, tracking number, etc.).
Some items may not be eligible for return or refund. These include: - Products that are personalized or custom-made. - Goods not suitable for return for hygiene or safety reasons (e.g. opened personal-care items, perishable goods, sealed items once opened). - Items that have been used, damaged, altered, or worn after delivery. - Sale/clearance items — refunds/exchanges may not be available.
1. Contact our customer support immediately after delivery if you encounter any problem — damaged items, wrong items, missing parts, etc. 2. Provide your order number, photos of the product and packaging (if damaged), and a brief description of the issue. 3. Our team will review your request and — if approved — provide instructions for returning or discarding the package. 4. For returns: arrange return shipping (unless we pre-pay return shipping due to our error).
- Once we receive the returned item (if return is required) and verify its condition, we will process the refund or exchange. - Refunds will be credited to your original payment method (card, eSewa / Khalti / IME Pay / bank transfer) within [Y] business days. - If the return was initiated because of our error (wrong item, defective item), we will also refund the shipping cost. Otherwise, return shipping costs may be borne by the customer. - Exchange depends on availability. If the requested replacement is unavailable, a refund will be issued instead.
If you want to cancel your order before we purchase the item from the foreign seller or before dispatch: please contact us as soon as possible. If the order has not been purchased/dispatched — we can cancel and refund your payment (minus any transaction or processing fees, if applicable).
Return/refund eligibility period starts from the date of delivery. You typically have [X] days to notify us about a return request. Requests made after this period may not be accepted.
For any questions, return/refund requests or support, contact us at: - Email: ukdevelopers007@gmail.com - Phone / WhatsApp: +977-9817254118 - Live Chat: On our website
- Because ParcelSewa acts as an intermediary — sourcing products from foreign websites — policies for returns or refunds may also depend on the original seller’s terms. - For hygiene/safety/perishable items — returns may be restricted. - Keep your order confirmation, payment receipt, and shipping/tracking info until you are fully satisfied with delivery.